At Voltex Technology Store, we are committed to protecting your privacy and treat your personal data with the utmost confidentiality and respect. This policy explains how we collect, use, and protect your data when you visit our website or use our services, in accordance with the regulations in force in the Kingdom of Saudi Arabia.
1. The data we collect
We collect a range of data when you visit our website or use our services, including but not limited to:
Identification and contact information:
- full name
- phone number
- e-mail
- Delivery address
Order and account details:
- Order information and purchase history
- User account data
- Payment method (please note that we do not store bank card details directly on our servers)
Technical and analytical data:
- Internet Protocol (IP) Address
- Device type, browser, and operating system
- Browsing behavior, such as the pages you visit and your shopping cart
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2. How to collect data
We obtain your data through multiple channels, including:
- Order forms and purchase completion
- Contact Us Form
- Creating a user account on the site
- Cookies
- Analysis and tracking tools used to improve performance and user experience
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3. How we use your data
We only use your data for legitimate purposes related to the services we provide, such as:
- Order processing and purchase execution
- Delivery of products to the address you specified
- Verify payments and reduce fraud risks
- Contacting you regarding orders, resolving technical issues, or providing support
- Improving website performance and user experience based on browsing behavior
- Compliance with applicable legal, regulatory and tax requirements in the Kingdom of Saudi Arabia
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4. Cookies and tracking technologies
(Cookies & Tracking Technologies)
At Extreme Tech, we use cookies and tracking technologies to improve your experience and analyze site performance, including:
- Session cookies
- Functional cookies to improve ease of use
- Advertising cookies to display more relevant ads
- Google Analytics 4 (GA4) for analyzing visitor traffic and understanding website usage patterns.
- Google Ads Remarketing for Ad Retargeting
- Meta Pixel (Facebook/Instagram) for measuring the effectiveness of advertising campaigns
You can control your cookie settings through your browser, noting that disabling some of them may affect certain site features or user experience.
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5. Sharing data with third-party service providers
We may share some of your data with trusted third parties only when operationally necessary, such as:
- Electronic payment gateways
- Shipping and delivery companies
- Website hosting and technical infrastructure company
- Analysis and measurement service providers
- Digital advertising platforms (such as Google and Meta)
This is done to the extent necessary to provide the service, and we do not sell your personal data to any third party.
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6. Data retention period
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting and operational purposes.
After the need for the data has ended, it is deleted or anonymized, unless there is a regulatory or legal obligation that requires us to retain it for a longer period.
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7. User rights
We respect your rights regarding your personal data, and you have the right to:
- Request access to your personal data that we hold
- Request to correct or update your information if it is inaccurate or incomplete.
- Request to delete your data in cases where doing so does not conflict with our regulatory or legal obligations.
- Inquire about how your data is used and for what purpose.
We will review your request and respond to you within a reasonable timeframe in accordance with applicable regulations.
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8. Communication regarding privacy
If you have any questions or requests regarding privacy or how we process your personal data, you can contact us via:
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9. Data Protection
- We rely on the Salla platform to operate our store, which provides a secure technical infrastructure and encryption of visitor data during browsing and payment.
- We do not store your bank card details with us, and payments are processed through approved payment providers.
- We restrict access to the store's control panel to authorized personnel only, and we update passwords and security settings regularly.
- Despite our efforts and reliance on advanced protection technologies, no online system can be guaranteed to be 100% secure. Therefore, we always advise you to keep your account data confidential and not share it with any other party.
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10. Applicable laws and jurisdiction
This policy is subject to the regulations and laws in force in the Kingdom of Saudi Arabia , and shall be interpreted and implemented in accordance with them.
In the event of any dispute relating to the privacy policy or the use of your data, the competent judicial authorities within the Kingdom of Saudi Arabia shall have jurisdiction.
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11. Amendments to the Privacy Policy
We may update this Privacy Policy from time to time to keep up with any changes in systems, the way we operate, or the technologies we use.
Any changes will be posted on this page, and your continued use of the site after the posting of changes constitutes your acceptance of the policy as amended.
